Last updated May 18, 2026
Terms of Service
These Terms of Service (“Terms”) govern your use of https://askfairy.com and the services offered by Fairy, Inc. (“Fairy,” “we,” “our,” or “us”). By using Fairy you agree to these Terms.
1. The Service
Fairy is a marketplace that connects software teams (“Customers”) with vetted senior engineers (“Experts” or “Fairies”) to review pull requests and other code artifacts. We facilitate the relationship but are not responsible for the substance of any review beyond the guarantees described in Section 5.
2. Eligibility & Accounts
You must be at least 18 years old and legally able to enter contracts in your jurisdiction. You are responsible for all activity under your account. Do not share access credentials. Notify us immediately at legal@fairy.dev if you suspect unauthorized access.
3. Payments & Fees
All prices are listed in USD. Payment is processed at submission via Stripe. By submitting a job you authorize the charge shown at checkout. Prices may change; any price you were shown at submission is locked for that job. Fairy takes a platform fee from each transaction; the remainder goes to the Expert.
4. Refund Policy
You may request a refund before an Expert claims your job. After a review is delivered, refunds are issued only if a critical bug that was in the submitted PR ships to production and was not identified in the review. Refund requests must be submitted within 30 days of delivery with supporting evidence. Fairy determines eligibility at its sole discretion. No refunds are issued for disagreements with the Expert’s judgment that do not result in a verifiable production incident.
5. Review Guarantee
Fairy guarantees every delivered review was performed by a vetted human expert with the credentials stated in their profile. We do not guarantee that a review will catch every bug, vulnerability, or issue in submitted code. Code review is an expert opinion, not an audit or warranty of correctness.
6. Intellectual Property & Confidentiality
You retain all rights to your code. By submitting a job you grant Fairy and the assigned Expert a limited license to access your code solely to perform the requested review. Experts are bound by a confidentiality agreement and may not share, publish, or otherwise disclose your code or review findings to third parties. We may collect anonymized, aggregated metrics (finding types, quality scores) for internal analytics and benchmarking; no raw code or identifying information is included.
7. Expert Terms
Experts are independent contractors, not employees of Fairy. Experts set their own schedules and use their independent professional judgment. Fairy is not liable for an Expert’s failure to deliver within the stated turnaround window, though we will prioritize re-routing your job to another Expert at no additional cost. Experts who wish to become Fairies must apply and pass our vetting process. We may revoke Expert status at any time for cause.
8. Prohibited Uses
You may not use Fairy to submit code that: (a) violates any law; (b) infringes third-party intellectual property; (c) is designed to harm, deceive, or exploit; or (d) contains malware or malicious payloads. Attempting to identify, contact, or interfere with Experts outside the Fairy platform is prohibited and may result in immediate account termination.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAIRY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAIRY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SPECIFIC JOB GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT SHALL FAIRY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
11. Indemnification
You agree to indemnify and hold Fairy and its officers, directors, employees, and Experts harmless from any claim or demand arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
12. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute shall be resolved through binding arbitration under the AAA Commercial Arbitration Rules, on an individual basis (no class actions). You waive the right to a jury trial.
13. Changes to These Terms
We may update these Terms from time to time. We’ll notify you of material changes via email. Continued use of the Service after changes take effect constitutes your acceptance of the new Terms.
14. Contact
Questions? Email us at legal@fairy.dev.